Sharmeta was awesome!

I was traveling from South Dakota and needed A mileage service and no Lexus dealer was to be found. However, this Toyota dealer was nearby and they were glad to perform a quality service on my Lexus. I will always keep them in mind when traveling in the St. Cloud area. Five thumbs up 👍👍👍👍👍

I was looking for a specific used vehicle of which there aren't many available across the country. St. Cloud Toyota had what appeared to be exactly what I was looking for. I reached out explaining that I was out of state and requested additional information, including photos underneath the vehicle and also a video chat/walk-around among other things. Josie and then Jeff provided me everything I needed to decide to move forward with the purchase from out of state and travel to St. Cloud to pickup the vehicle and drive it home. Once I flew into Minneapolis, they coordinated getting me to St. Cloud by having one of their employees Mark pick me up in their shuttle. Mark was very friendly during the ride to St. Cloud. Upon arriving at their store, the vehicle was parked right out front, clean and ready to go. It was exactly as described by Jeff and as shown in the photos and videos he sent to me. It took maybe 5 minutes to sign the remaining paperwork and I was on my way to drive back home to Colorado. I really appreciate the service and communication I received from Jeff, Mark, Josie and everyone at St. Cloud Toyota. I also found the vehicle to be fairly priced with no hidden fees. I've bought many vehicles over years, some from private parties, some from dealers, and a few from out of state. Out of all my experiences buying from a dealer, this is one of the 2 best experiences I have had. If they have a vehicle you are looking for, I highly recommend reaching out to them. They are friendly people with a transparent process to buy a car.

Wonderful dealership, sales, and service staff, especially Bo. Prompt with service even though they’re typically busy. Text messaging for convenient service status, billing, and payment. A suggestion is to have the service writer’s name have better visibility in the text message (e.g., to retrieve the car keys).

I dropped off my Grand Highlander for a couple warranty repairs and a wash job. They gave me a ride to work and also picked me up after work to get me back to the dealership, I really appreciated the shuttle service. When I got in my vehicle I noticed that the rug I had under my drivers factory floor mat was missing along with rug I had on top of the factory floormat. I figured they took it out for some reason and probably put it in the back of the vehicle but, I did not look as I needed to get home right away. Once I got home I looked at my receipt and noticed that they added a line on the repair order stating they removed the rugs and put the factory floor mat in place. They clearly threw them away as they are not in my vehicle like I expected. This is disappointing, I wish they would have called me and told me they had a problem with the rugs. Other than that I was satisfied.

St Cloud Toyota was very pleasant and got me in ahead to schedule and finished my vehicle including a wash and I was out of there before my appointment.

Fair price. Friendly staff. Good experience. Appears to be a thorough insp. Comp car wash is nice.

Great trade in rates. Small perks

Great experience working with St Cloud Toyota!!!

St Cloud Toyota never ceased to amaze me. I broke down near Little Falls on the Friday afternoon of Labor Day. I had an error message "check hybrid system" and I slowly lost power on my 2011 Prius. I tried calling Duluth Toyota (MY local service center) and after several non-responses and voice mails, I decided to call the St cloud dealer. WOW!!! I was treated with such professional courtesy. They understood the urgency of my being stranded on a rural road 200 miles from home and my concern with the "hybrid" light coming up. It was 1:30, my service manager explained I needed to be towed in by 3:30 and he would have someone available to look at it; however, before I hung up he comforted me with the possibility that it could be as simple as a 12v battery and not something life altering. The tow truck got me there at 3:35. Fernando Garcia-Ramirez was waiting for me and the tow truck unloaded my vehicle. He got a tech right on it and after testing my vehicle, they identified that it seemed more complicated then just a battery. But without missing a beat, he said, "let's find her a courtesy vehicle so she's not stranded". By 5pm, my car was moved to device, I was in a rental car with a one week agreement as Fernando explained that with the holiday they wouldn't be able to work on it til Wednesday, order parts and if all went as planned, I would be able to pick my fixed vehicle up on Friday. On Wednesday, I received a call with a price and completion time. I was told my repairs were fairly inexpensive and parts could be on by Thursday and ready Friday. On Thursday it was ready to go. I explained I had just started back at school and could I pick up on Saturday, he said that was fine. I paid my invoice via telephone and he said I could pick up from the sales dept on Saturday by 5pm (fill gas tank). It runs great, there are some new features it never had before and my had mileage improved!!! But I can't emphasize enough the professionalism and courtesy that this dealership showed me. I'm not a regular, I've never bought a car from this dealer, and yet they still treated me like I was a family member and as much a priority as if I was "their" mother. I have dealt with dealerships all over the country from Denver to Wisconsin and back again, but NO WHERE had a dealership (or repair shop for that matter) ever treated me with such attentive, compassionate service. A one to five star rating does not come close to giving the number of stars this dealership should receive for the outstanding and honest coordination that I received. From now on, I will ONLY break down in the St. Cloud area because I don't believe service on this level exists anywhere else. Thank you St. Cloud Toyota.

Great service and great selections of options to get a vehicle and great prices

Kevin Yang was great in helping my wife and I get the car she wanted! Finance was also great with giving us various different options!

Regularly scheduled maintenance was handled very smoothly and at the time scheduled. The service advisor Justin answered the questions that I had before and after the service.

The service area guy (Fernando) was extremely thorough & pleasant in explaining everything involved with my Rav 4. Excellent job !!

I certainly enjoyed working with Rich and Nate at St. Cloud Toyota all the people from reception to other sales people treated us well and were very respectful of what we wanted in a vehicle. They listened and answered all our questions.

Had a great experience with Tony! Easy to deal with and kept me updated on my car.

A good experience. Things were taken care of in a timely fashion. I would appreciate a few snacks maybe bottled water and soda. Like Honda down the road offers!

Great service and I recommend St. Cloud Toyota.

Great service in sales department

10,000 mile service completed and on time. They sent me a video of the many items they checked - tire tread depth, brake inspection, etc. Very good.