I had an outstanding experience with Sharmeta Hendrickson at the Toyota Service Center today. I had a 10:00 a.m. appointment for an oil change and to have my summer wheels installed and winter wheels removed. Unfortunately, I accidentally brought the wrong tires and, due to my personal circumstances, I wasn’t able to go home to get the correct ones.
Sharmeta immediately put me at ease and assured me she would help find a solution. When Toyota didn’t have the tires I needed in stock, she personally called a nearby tire shop, explained the situation, helped me order the correct tires over the phone, and then coordinated with the service team to pick them up so my vehicle could be completed the same day.
She also noticed that a plastic grocery bag hook in my trunk had been broken when my winter wheels were loaded. Before I even had to mention it, she had already ordered the replacement part.
I was at the dealership from 10:00 a.m. until nearly 3:00 p.m., and throughout the entire experience Sharmeta remained calm, reassuring, proactive, and incredibly kind. She went far beyond what I would expect from a service advisor, and her customer service turned what could have been a very stressful day into a positive experience. I only wish all of my experiences with the Toyota Service Center were as customer-focused as this one. Thank you, Sharmeta, for truly going above and beyond.